Frequently Asked Questions
Where are you located?
We are a home-based business in SE Calgary, and we proudly serve Banff, Canmore, Kananaskis, Okotoks, and the surrounding areas.
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When should I reserve my items or services?
To guarantee availability, we recommend booking as soon as you know what you need.
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Is there a minimum rental quantity?
No, there is no minimum order requirement.
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How do I know what quantities to book?
Your quote will be based on your estimated guest count. About two weeks before your event, we’ll send you an email reminder to provide your final count, ensuring you are only charged for the quantities you need based on RSVPs.
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Can I see items in-person?
As a home-based business, we don't have a full showroom. However, we can schedule a consultation appointment and bring the items you’re interested in from storage for you to view (subject to availability).
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Are delivery, setup, or takedown services available?
Yes, we offer these services. Please reach out for details, as each event is unique.
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How do I book?
To book our services or rentals, please contact us via our website or email us at silvadesigns@telus.net. Include your event date, location, and the services and rentals you're interested in. Once you approve your personalized quote, a 50% non-refundable deposit and signed rental agreement are required to confirm your booking.
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Am I required to clean items before returning?
No, your items will be ready to use. Please ensure they are free of debris and packed back in their original box or bag with the packaging when returning. If items are permanently soiled, burnt, torn, or broken, a replacement fee will apply.
What is the rental period?
Rentals can be picked up up to 2 days before your event and must be returned up to 2 days after the event.
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When do I pay for my rentals?
A 50% non-refundable deposit is required to reserve your rentals or services. This deposit will be credited towards your final invoice. The deposit ensures that your items or services are secured and prevents others from booking them. The remaining balance, along with your final guest count, is due 2 weeks before your event. We accept payment via cash, cheque, or email transfer (to silvadesigns@telus.net).