Frequently Asked Questions
Where are you located?
We are a home-based business located in SE Calgary. We also serve Banff, Canmore, Kananaskis, Okotoks, and surrounding areas.
When should I reserve my items or services?
As soon as you know what you need to guarantee availability.
Is there a minimum rental quantity?
No minimum amount to order.
How do I know what quantities to book?
Your quote is based on your anticipated guest count. About 2 weeks before your event, we will send you an email reminder to provide us with your final count so you are only charge for the amount you end up requiring based on RSVPs.
Can I see items in-person?
As we are home-based, we do not have a full showroom to view items but we are able to schedule a consultation appointment and bring your items out of storage to view (based on availability).
Are delivery, setup, or takedown services available?
Yes, please contact us for details as each event is different.
How do I book?
To book our services or rentals, contact us through our website or email silvadesigns@telus.net. Please include event date, event location, services and rentals requested. Once you approve your personalized quote, we require a 50% non-refundable deposit and signed rental agreement returned.
Am I required to clean items before returning?
No. Your items will be ready to use. Upon returning, ensure items are free of debris and packed back in their original box or bag with packaging. If items are permanently soiled, burnt, torn, or broken a replacement fee will be charged.
What is the rental period?
Rental pickup is up to 2 days before event date and returned up to 2 days after.
When do I pay for my rentals?
A 50% non-refundable deposit is required to reserve your rentals or our services. This amount is credited towards your final invoice. Reservation of items/services secures and prevents rental of items/services by other clients. The remaining balance along with final numbers are due 2 weeks before the event date. Payment methods accepted include cash, cheque, and email transfer (to silvadesigns@telus.net).